Reichheld, Frederick F.
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. - Boston, Mass. : Harvard Business Press, 2011. - xi, 290 p. ; 24 cm.
9781422173350
Customer loyalty.
Employee motivation.
658.8 / F-R 2011
BKE201302
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. - Boston, Mass. : Harvard Business Press, 2011. - xi, 290 p. ; 24 cm.
9781422173350
Customer loyalty.
Employee motivation.
658.8 / F-R 2011
BKE201302
