| 000 | 00615nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | FBU | ||
| 005 | 20160428153225.0 | ||
| 008 | 160428b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781118356913 | ||
| 040 |
_aFBU _bDLC |
||
| 082 |
_214 _a658.8 _bB-TH 2013 |
||
| 100 | 1 |
_aThomas, Bill, _d1955- |
|
| 245 | 1 |
_aAnticipate : _bknow what your customers need before they do / _cBill Thomas & Jeff Tobe. |
|
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, _cc2013. |
||
| 300 |
_av, 218 p. : _bill. ; _c24 cm. |
||
| 650 | _aCustomer relations. | ||
| 650 | _aStrategic planning. | ||
| 700 | 1 | _aTobe, Jeff. | |
| 942 |
_2ddc _cQ CH A |
||
| 999 |
_c3384 _d3384 |
||