| 000 | 00624nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | FBU | ||
| 005 | 20170524141717.0 | ||
| 008 | 170524b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781422173350 | ||
| 040 |
_aFBU _beng |
||
| 082 |
_214 _a658.8 _bF-R 2011 |
||
| 100 | 1 | _aReichheld, Frederick F. | |
| 245 | 1 |
_aThe ultimate question 2.0 : _bhow net promoter companies thrive in a customer-driven world / _cFred Reichheld with Rob Markey. |
|
| 260 |
_aBoston, Mass. : _bHarvard Business Press, _c2011. |
||
| 300 |
_axi, 290 p. ; _c24 cm. |
||
| 650 | _aCustomer loyalty. | ||
| 650 | _aEmployee motivation. | ||
| 942 |
_2ddc _cQ CH A |
||
| 999 |
_c4272 _d4272 |
||