| 000 | 01153cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 15088493 | ||
| 003 | FBU | ||
| 005 | 20141021112802.0 | ||
| 008 | 071120s2008 nyua b 001 0 eng | ||
| 020 | _a0071465448 (alk. paper) | ||
| 020 | _a9780071465441 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dYDX _dBAKER _dYDXCP _dDLC |
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| 050 | 0 | 0 |
_aTS156 _b.Y345 2008 |
| 082 | 0 | 0 |
_a658.4/013 _222 _bYAN 2008 |
| 100 | 1 | _aYang, Kai. | |
| 245 | 1 | 0 |
_aVoice of the customer : _bcapture and analysis / _cKai Yang. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2008. |
||
| 300 |
_axi, 416 p. : _bill. ; _c24 cm. |
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| 440 | 0 | _aSix sigma operational methods series | |
| 504 | _aIncludes bibliographical references (p. 399-402) and index. | ||
| 650 | 0 |
_aQuality control _xStatistical methods. |
|
| 650 | 0 |
_aProduction management _xStatistical methods. |
|
| 650 | 0 | _aSix sigma (Quality control standard) | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip085/2007047794.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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| 999 |
_c435 _d435 |
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