000			02092cam a2200337 a 4500
001			14406149
003			FBU
005			20141021112802.0
008			060608s2007 nyua b 001 0 eng
020			_a0071470379 (alk. paper)
020			_a9780071470377 (alk. paper)
040			_aDLC _cDLC _dBAKER _dC#P _dYDX _dBTCTA _dYDXCP _dVP@ _dCS1 _dDLC
050	0	0	_aHG173 _b.H39 2007
082	0	0	_a332.1068/4 _222 _bHAY 2007
100	1		_aHayler, Rowland.
245	1	0	_aSix sigma for financial services : _bhow leading companies are driving results using lean, six sigma, and process management / _cRowland Hayler, Michael D. Nichols.
260			_aNew York : _bMcGraw-Hill, _cc2007.
300			_axiv, 248 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 241-242) and index.
505	0		_aToday's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
650		0	_aFinancial services industry _xManagement.
650		0	_aSix sigma (Quality control standard)
650		0	_aQuality control.
700	1		_aNichols, Michael _q(Michael D.)
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0615/2006019087.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c441 _d441