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008 191205s2016 mau b 001 0 eng
010 _a2015-032649
020 _a9781633690783 (alk. paper)
035 _a18919121
039 9 _a202003040917
_byenh
_c202001131129
_dnhantt
_c202001131044
_dnhantt
_c202001131044
_dnhantt
040 _aDLC
_beng
_cDLC
_erda
_dDLC
041 _aeng
042 _apcc
044 _aUS
050 0 0 _aHF5718
_b.D54 2016
082 0 0 _a658.45
_223
090 _a658.45
_bDIF 2016
245 0 0 _aDifficult conversations :
_bcraft a clear message, manage emotions, focus on a solution.
260 _aBoston :
_bHarvard Business Review Press,
_c2016.
300 _aix, 110 pages ;
_c18 cm.
490 0 _a20-minute manager series
500 _aIncludes index.
505 0 _aWhat makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
650 0 _aBusiness communication.
650 0 _aInterpersonal communication.
650 0 _aGiao tiếp kinh doanh
650 0 _aGiao tiếp giữa cá nhân
710 2 _aHarvard Business Review Press,
_epublisher.
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2ddc
_cQ CH A
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