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Hayler, Rowland.

Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols. - New York : McGraw-Hill, c2007. - xiv, 248 p. : ill. ; 24 cm.

Includes bibliographical references (p. 241-242) and index.

Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.

ISBN: 0071470379 (alk. paper) 9780071470377 (alk. paper)

Chủ đề / Từ khóa:
Financial services industry--Management.
Six sigma (Quality control standard)
Quality control.

Số PL LC: HG173 / .H39 2007

* Chỉ số CallNumber: 332.1068/4 / HAY 2007

* Mã tài liệu:
BKE200512
BKE200513
BKE200511